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Online Resource Directory

Looking for help should be easy and intuitive no matter who you are.

The Resource Directory is our first and most recognizable software product. It answers the question: how do you share complex, feature-rich directory data with people in an easy-to-use way?

Deployed in more than 20 states, with funding and feedback from dozens of stakeholders — comprehensive open-source directory software built for public help-seeking.

Book a demoSee how it works
Aerial view of a residential neighborhood with rows of homes and yards
Public search for verified local resources.
Someone using a laptop by a window overlooking a city street

Low Risk, Easy Adoption

The Resource Directory works as a standalone app that integrates with your existing content website and I&R software, making adoption more cost-effective and less risky. That separation of concerns means you can change other systems without impacting your public resource directory.

How it works.

Publish from the directory data you already steward — then give the public a search experience built for help-seeking.

  1. Connect your source data

    Directory records are cleaned and enriched before they reach search, so results reflect current information and where services are actually available—not a fragile one-off export.

  2. Configure the public experience

    Brand the directory, shape search results and resource details, and turn structured fields from your source data into filters people can actually use.

  3. Launch beside your existing site

    Embed or link the directory as a standalone app. Keep your content CMS and I&R tools — the public search layer stays focused and replaceable.

Built for help-seeking.

The capabilities that matter when someone needs trusted local help — not a feature dump.

  • Safety Exit

    Give users an escape hatch when getting caught looking for help may cause harm.

  • Accessible

    VPAT for WCAG 2.2 compliance, an optional text-size adjustor, and scrupulous attention to accessibility during development.

  • Service area filtering

    Filter out resources that do not serve a specified location by default — so search shows help that is actually available nearby.

  • Multi-lingual

    Search in other languages. Data is translated in the database itself to control costs, even for high-international-traffic websites.

Also included

  • Deep linked sharing — any resource or search via webpage, SMS, email, and more.
  • AI Search — plain language over technical directories.
  • Analytics and reporting — user count, top searches, search geography, and more.
  • Save Favorites — free, secure accounts for frequently used resources.
  • Advanced query logic for complex AND/OR conditions.
  • Hidden keyword fields that are searchable but not displayed.
  • Load resources by source-system IDs for public mail-merge-style resource lists.
  • Share by email, social, or SMS — including SMS from your own number via Twilio.

Who it’s for.

Built first for 211s and I&Rs — with clear paths for the partners who publish beside them.

  • 211s & Information & Referral

    Publish a modern public directory without vendor lock-in — and keep ownership of the community knowledge you already maintain.

  • Healthcare & care coordination

    Give patients, families, and care teams a trustworthy place to find community resources backed by local I&R expertise.

  • Government programs

    Offer accessible, branded help-seeking for statewide or regional programs without having to rebuild search from scratch.

Customize to your organization.

White-label the public experience while Connect 211 maintains the technology layer.

  • Manage content, logo, colors, and more from your Dashboard.
  • Custom layout builder for Search Results cards and Resource Details.
  • Add custom fields and attributes — useful for slightly non-standard government program information.
  • Turn structured source data into filters and eligibility criteria that aid users.
  • Deliver data-verification services through a turnkey, white-labeled directory for partners.

Built to stay yours.

Open source software and cost-aware hosting so modernization does not mean giving up control.

  • Open source.

    This codebase is open source in its entirety, helping clients avoid vendor lock-in while providing more options and greater ownership.

  • Cost effective.

    Self-hosted and multi-tenant architecture means we can aggressively control costs — including map loads — while delivering high value.

Community partners supporting people seeking local help

Built by stakeholders.

Resource Directory has been shaped with critical feedback and funding from many partners, including:

  • Washington 211
  • Virginia 211
  • Illinois 211
  • Pennsylvania 211
  • Grant County ACH (Washington State)
  • Within Reach / Help Me Grow
  • Helpline Center 211 (South Dakota)
  • Utah 211
  • Minnesota Board On Aging

Ready when you are.

We are a knowledge sharing company. Calls are short, fun, and full of useful information. Bring a data manager or engineer to maximize your value.

Book a demo