Build astronger 211.
Serving211in more than 20 states.
Resource directories and white-labeled services for 211s including:
- Washington
- Maryland
- South Dakota
- Arizona
- New York
- Virginia
- And many more.
Also serving adjacent I&R systems and partners, such as:
211 directories are critical infrastructure.
Keeping directories fresh is harder than people think.
Every day, 211s and I&R systems verify services, maintain provider relationships, and help people navigate fragmented human services. Collectively, that creates a data asset partners desperately need. We help make that value visible, usable, and fundable — while you stay in control.
- Avoid vendor lock-inCore products are open source so you are never trapped in a proprietary silo.
- Improve portabilityHSDS / Open Referral keeps your data interoperable and portable across ecosystems.
- Remain in controlWe help operate the technology layer. You retain 100% control of your own data.
Service Kit: Your key to success.
Each service was crafted by our stakeholders to address industry needs, whether internal or for external white-label partners. Connect 211 is your engineering team specializing in directory data. We create and manage these solutions on your behalf.
Online Resource Directory
A turnkey public search engine for the highest-quality local directory data.
Search API
Embed AI-powered resource search inside your own applications.
Data Enrichment
Standardize, clean, and prepare directory data for better search and sharing.
Feedback Forms
Increase provider response rates for verification.
Mobile App
Native performance for people looking for help on the go.
HSDA / Data Replication
Standards-based exchange so partners get fresh, portable directory data.
Dedupe and Data Exchange
Identify records shared across partners and reduce redundancy.
Epic Integration
Deliver verified community resources into Epic referral workflows.
Built by the I&R community.
Connect 211 was originally a project initiated by Tim Sullivan, former Director of Washington 211, to fill a gap for his statewide system: modern data tools built by 211 for 211.
Development stays stakeholder-directed: we work alongside 211, Help Me Grow, ADRCs, 988, and other referral networks, participate in Inform USA, and shape the roadmap with the operators who run this work every day.
Open technology. No compromise.
Connect 211 is not a proprietary data aggregator; customers keep control of their own data.
Core technology is open source to give you options and avoid lock-in. We standardize data to HSDS by Open Referral so your directory stays portable across the ecosystem.
Ready when you are.
We are a knowledge sharing company. Calls are short, fun, and full of useful information. Bring a data manager or engineer to maximize your value.