Make your budgetgo further.
In addition to improving referral outcomes through more accurate information, government entities, in particular, can reduce wasted assurance effort across redundant program directories.
Connect 211 provides open technology and managed directory infrastructure so government can raise quality, share across departments, and meet people where they are.
Supporting public programs today.
Connect 211 provides Care Navigator agencies (like 211) across multiple states with always-fresh data services to support local government programs.
Duplication is expensive.
In at least two states, we are aware of hundreds of funded programs, each with its own resource directory, and rampant duplication among them. This represents a high cost and a missed opportunity to improve quality by centralizing resource updates across all programs.
Connect 211 helps states solve this problem at the root by empowering local Information & Referral providers, who already do the best verification work, with the enterprise technology governments need to foster adoption and trust.
Stale data reduces successful referrals.
When help seekers call a number that's no longer connected, they often bounce and stop engaging with further referrals.
Cyclical re-assurance of data accuracy is time-consuming manual work, because so many over-burdened providers do not update their information on the internet.
Investing in pre-existing Care Navigation agencies who already do that verification work is a win-win: they get funded to expand coverage and quality, while your programs and communities get access to more helpful information.
Directory services that get you further ahead.
Our tool suite boosts collaboration and use of directory data at the intersection of government, health, and community.
Online Resource Directory
A turnkey public search engine for the highest-quality local directory data.
Search API
Embed AI-powered resource search inside your own applications.
Data Enrichment
Standardize, clean, and prepare directory data for better search and sharing.
Feedback Forms
Increase provider response rates for verification.
Mobile App
Native performance for people looking for help on the go.
HSDA / Data Replication
Standards-based exchange so partners get fresh, portable directory data.
Dedupe and Data Exchange
Identify records shared across partners and reduce redundancy.
Epic Integration
Deliver verified community resources into Epic referral workflows.
Open technology. No compromise.
Connect 211 is not a proprietary data aggregator; customers keep control of their own data.
Core technology is open source to give you options and avoid lock-in. We standardize data to HSDS by Open Referral so your directory stays portable across the ecosystem.
Ready when you are.
We are a knowledge sharing company. Calls are short, fun, and full of useful information. Bring a data manager or engineer to maximize your value.